Frequently Asked Questions

Everything you need to know about ordering from Cardboard House TCG.

Are your products authentic?

Yes. All products sold by Cardboard House TCG are 100% authentic TCG products. We do not sell counterfeit, reproduced or unofficial products.

Unless explicitly stated otherwise on the product page, sealed products are supplied in their original factory-sealed condition.

What TCGs do you sell?

We currently specialize primarily in Pokémon TCG and One Piece Card Game, including:

• Booster Boxes

• Factory-Sealed Cases

• Elite Trainer Boxes (ETBs)

• Ultra-Premium Collections (UPCs)

• Booster Bundles

• Premium Collections

• Special Sets

• Pre-Orders & Upcoming Releases

Our catalog is continuously updated as new products and sets are announced.

Do you offer pre-orders?

Yes. Pre-orders are an important part of Cardboard House TCG and allow customers to secure upcoming products before their official release.

Every pre-order product is clearly identified as a PRE-ORDER, with the expected or official release date displayed on its product page whenever available.

When will my pre-order ship?

Pre-orders begin processing once the corresponding product becomes available to us following its official release and distribution.

Orders are prepared according to our fulfillment process and order queue. Once your order has been dispatched, you will receive tracking information by email.

Please remember that manufacturer, distributor or logistics delays can occasionally affect expected availability dates.

What happens if a release date changes?

Release dates are determined by manufacturers and distributors and may occasionally be postponed or modified.

If this happens, your pre-order remains reserved and will be fulfilled according to the updated release and availability schedule.

Can I cancel a pre-order?

Pre-orders involve inventory being specifically reserved for the customer and are therefore subject to our Pre-Order and Cancellation Policy.

Please review our Refund Policy and Terms & Conditions carefully before placing a pre-order, as cancellation conditions and any applicable fees are explained there.

Your statutory consumer rights, where applicable, are not affected.

What happens if I order in-stock and pre-order products together?

When an order contains products with different availability or release dates, fulfillment may depend on the latest product becoming available.

If you would like in-stock products to be dispatched independently, we recommend placing them in a separate order from pre-order products.

Do you ship internationally?

Yes. Cardboard House TCG ships worldwide to supported destinations.

Available shipping methods, costs and estimated delivery information are shown during checkout based on your destination and order.

Will I receive tracking?

Yes. When tracked delivery applies to your shipment, tracking information will be sent to the email address associated with your order once the parcel has been dispatched.

Please allow some time for the carrier's tracking system to update after receiving the notification.

How do you package orders?

We know condition matters to collectors.

Orders are carefully packed and protected to minimize movement and damage during transportation, with additional attention given to sealed and high-value TCG products.

From our house to yours, we want your collection to arrive exactly as it should.

What if my package arrives damaged?

If your order arrives damaged, please contact our support team as soon as possible after delivery.

Keep the original packaging and take clear photographs of:

• The shipping box

• Shipping label

• Internal packaging

• The affected product(s)

This information allows our team to investigate the issue and determine the appropriate next steps.

What if my tracking shows delivered but I haven't received my package?

First, check around the delivery location and with household members, neighbors, reception desks or other locations where the carrier may have left the parcel.

If you still cannot locate it, contact the shipping carrier and our support team so the situation can be investigated.

Can I change my shipping address?

Contact us as soon as possible if you need to request an address change.

We cannot guarantee that an address can be modified once an order has entered fulfillment or has been transferred to the shipping carrier.

Customers are responsible for ensuring that their shipping information is correct when placing an order.

Can I modify an existing order?

Order modifications are not always possible, particularly for pre-orders or orders that have already entered fulfillment.

Contact our support team with your order number and requested change, and we will confirm whether the modification is possible.

How can I check my order status?

You will receive order updates through the email address used when placing your order.

Once your order has been dispatched, tracking information will also be provided when applicable.

Are taxes or customs duties included?

Taxes, customs duties and import requirements can vary depending on the destination and shipping method.

Any applicable information or charges presented during checkout should be reviewed before completing your purchase. Please refer to our Shipping Policy for the conditions applicable to your order.

What payment methods do you accept?

Available payment methods are displayed securely during checkout and may vary depending on your country, currency and device.

For your security, payment information is processed through our payment providers and is not handled directly by our customer support team.

Is it safe to order from Cardboard House TCG?

We understand that trust is especially important when purchasing high-value sealed products and pre-orders online.

Cardboard House TCG is built around authentic products, clear order information, secure payment processing, careful packaging, tracked fulfillment and responsive customer support.

You can also check independent customer feedback and experiences before ordering.

How can I contact Cardboard House TCG?

If you need help with an order or have a question before purchasing, contact us through our official Contact Us page.

For order-related questions, please include your order number and the email address associated with the purchase so our team can assist you more efficiently.

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Still Have Questions?

Our team is here to help.

Contact Cardboard House TCG Support

Authentic products. Collector-grade care. Welcome home.